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The ROI of Business Coaching Revisited
by Bronwyn Bowery-Ireland

Numerous models are available to measure the ROI of business coaching. Some are adaptations of Donald Kirkpatrick's or Jack Phillips', while others afford new and refreshing methods of evaluating the coaching process. This column examines Mel Leedham's Coaching Scorecard, which is based on the way purchasers measure the effectiveness of external business coaches.

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Building Business Through Partnerships
by Denise Trifiletti

Strategic business partnerships can increase client satisfaction, client referrals, and long-term client retention—a combination which can generate a substantial increase in your bottom line.

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Assessment Corner
by Roberta Hill

What is a "360-degree" assessment? This column provides a brief answer to that question. While not intended to explain the proper implementation of a 360 program, nor to provide an analysis of the various 360 instruments, this article does highlight the benefits of using a 360-degree assessment as a coaching tool.

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Leadership coach Marshall Goldsmith shares some perspectives on business coaching for results-based behavioral change, and offers some suggestions to advance the careers of both novice and experienced business coaches..

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Faced with the challenge of privatization, Maison des Futailles's CEO Roland Prud'homme engaged the services of Anne Geneviève Girard and Michel David to coach him and his executive team. The result: A highly successful transition from government-owned monopoly to thriving, market-driven enterprise.

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Most entrepreneurs could be categorized as rugged individualists. Since they operate as their own bosses, they sometimes need reminders to ask for assistance when they need it. This article describes one strategy coaches can use to help their entrepreneurial clients tackle this issue.

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While most executives say they intend to increase spending on innovation this year, most express dissatisfaction with the efficiency and ROI of their innovation efforts. Skilled business coaches can facilitate greater return on innovation by systematically identifying and intervening at stages where the complex innovation process is likely to break down or stall.

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In The 360-Degree Leader, John C. Maxwell exposes the myths and succinctly defines the principles leaders can use to bring value and influence to and from anywhere in the organization, enabling them to lead up, lead across, and lead down. Once leaders can incorporate these principles into their own style of management, they will be able to influence others in every direction.

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Feature: Ton de Graaf, MCC, has been conducting a coaching program designed to alter the culture in the Netherlands' prison system. He will be sharing the aims and the results of the initial phase of that program. Learn more about Ton in the WABC Coach Directory.

Hot Topics: Multi-tasking has become a common business buzzword. Regular contributor H. Les Brown shares the results of his research into the actual mental processes that underlie multi-tasking. Learn more about Les in the WABC Coach Directory.